Manual de integración de los sistemas de gestión de calidad, ambiente y salud y seguridad laboral al sistema de gestión de responsabilidad social
Fecha
2021
Autores
Méndez Camacho, Marcela
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Editor
Universidad Nacional, Costa Rica
Resumen
Hoy más que nunca, las organizaciones son conscientes de la necesidad de lograr un equilibrio en su gestión económica, social y ambiental y adoptar un mayor compromiso con el medio ambiente y la sociedad a fin de lograr negocios sostenibles y responsables. El fin tradicional que perseguía exclusivamente la obtención del beneficio económico, ha tenido que ceder lugar al desarrollo de nuevos objetivos en el campo de la responsabilidad social, ampliando el enfoque estratégico a un balance de sostenibilidad integral. Este efecto ha generado un impacto en las prioridades y en la forma de administrar los negocios, para dar paso a una gestión responsable y sostenible. Esto se debe principalmente al incremento de la conciencia ambiental y social generado por la reciente introducción del concepto del desarrollo sostenible.
De este modo, el balance económico, social y ambiental debe adoptarse en la gestión del negocio y complementarse con un proceso de mejora continua que coadyuve no solamente a mejorar la calidad de los productos o servicios, sino también a optimizar el desempeño ambiental y social de una forma integral y ética. Por ello, las mejores prácticas de gestión deben evolucionar y transformarse en herramientas para la gestión integral de la sostenibilidad y, así, lograr un enfoque en las tres dimensiones del desarrollo sostenible, garantizando el equilibrio entre el crecimiento económico, el cuidado del medio ambiente y el bienestar social.
Al respecto, entre las mejores y más utilizadas prácticas que se pueden citar y que corresponden al alcance del presente trabajo de investigación, se encuentran los conocidos sistemas de gestión para la mejora continua y las herramientas para la gestión de la responsabilidad social empresarial, ambos ejemplos de buenas prácticas utilizadas por las organizaciones en su afán por mejorar sus productos, servicios y sus relaciones con el medio ambiente y la sociedad...
Today more than ever, organizations are aware of the need to achieve a balance in their economic, social and environmental management and to adopt a greater commitment to the environment and society in order to achieve sustainable and responsible business. The traditional focus on economic profit alone has had to give way to the development of new objectives in the field of social responsibility, broadening the strategic approach to a comprehensive sustainability balance. This effect has had an impact on priorities and the way business is managed, giving way to responsible and sustainable management. This is mainly due to the increased environmental and social awareness generated by the recent introduction of the concept of sustainable development. Thus, the economic, social and environmental balance must be adopted in business management and complemented by a process of continuous improvement that helps not only to improve the quality of products or services, but also to optimize environmental and social performance in a comprehensive and ethical manner. Therefore, best management practices must evolve and become tools for the integrated management of sustainability and, thus, achieve a focus on the three dimensions of sustainable development, ensuring a balance between economic growth, environmental care and social welfare. In this regard, among the best and most widely used practices that can be cited and that correspond to the scope of this research work are the well-known management systems for continuous improvement and the tools for the management of corporate social responsibility, both examples of good practices used by organizations in their efforts to improve their products, services and their relations with the environment and society...
Today more than ever, organizations are aware of the need to achieve a balance in their economic, social and environmental management and to adopt a greater commitment to the environment and society in order to achieve sustainable and responsible business. The traditional focus on economic profit alone has had to give way to the development of new objectives in the field of social responsibility, broadening the strategic approach to a comprehensive sustainability balance. This effect has had an impact on priorities and the way business is managed, giving way to responsible and sustainable management. This is mainly due to the increased environmental and social awareness generated by the recent introduction of the concept of sustainable development. Thus, the economic, social and environmental balance must be adopted in business management and complemented by a process of continuous improvement that helps not only to improve the quality of products or services, but also to optimize environmental and social performance in a comprehensive and ethical manner. Therefore, best management practices must evolve and become tools for the integrated management of sustainability and, thus, achieve a focus on the three dimensions of sustainable development, ensuring a balance between economic growth, environmental care and social welfare. In this regard, among the best and most widely used practices that can be cited and that correspond to the scope of this research work are the well-known management systems for continuous improvement and the tools for the management of corporate social responsibility, both examples of good practices used by organizations in their efforts to improve their products, services and their relations with the environment and society...
Descripción
Palabras clave
CONTROL DE CALIDAD, INTEGRACIÓN, MEDIO AMBIENTE, NORMAS DE CALIDAD, RESPONSABILIDAD SOCIAL, SALUD, SEGURIDAD LABORAL, SOSTENIBILIDAD, ENVIRONMENT, HEALTH, INTEGRATION, OCCUPATIONAL SAFETY, QUALITY CONTROL, QUALITY STANDARDS, SOCIAL RESPONSIBILITY, SUSTAINABILITY