Diseño de una estructura documental para la implementación de un Sistema de Gestión de Responsabilidad Social para la empresa Solirsa, basado en la norma INTE G35:2012

Abstract

Este proyecto tiene como propósito diseñar una estructura documental para la implementación del Sistema de Gestión de Responsabilidad Social (SGRS) en la empresa SOLIRSA, bajo los requisitos de la norma INTE G35:2012, con el fin de gestionar la sostenibilidad del negocio y propiciar el relacionamiento con sus partes interesadas. En primera instancia, se realiza un análisis de contexto de la organización, en el cual se identifican riesgos e impactos (tanto internos como externos). Se aprovechan dos herramientas esenciales para organizar y determinar asuntos destacados de SOLIRSA: el análisis FODA y el análisis PESTEL. Asimismo, se indaga en torno a los temas relevantes del sector de negocios donde se desarrolla la empresa y se realiza un benchmarking de su competencia y aliados. Sumado a lo anterior, a partir de la revisión inicial de la organización, el equipo investigador obtiene datos valiosos para determinar que SOLIRSA ha adelantado camino, gracias a la implementación de otros sistemas de gestión, a la identificación y evaluación de los requisitos legales y normativa aplicable y a la definición de procesos de manejo de información documentada. Una vez que se sistematizan los resultados del análisis de contexto, el siguiente paso en la investigación consiste en un acercamiento para identificar y comprender cuáles son las partes interesadas pertinentes de SOLIRSA. De forma preliminar, se elabora un listado exhaustivo de instituciones, empresas o personas participantes en la cadena de valor de la organización y se les organiza en grupos por conveniencia, de acuerdo con el contexto organizacional; a este esquema se le denomina “mapa de públicos”. Asimismo, se analiza y valida esta clasificación con la Alta Dirección durante un taller, en el cual se construye, de manera conjunta, la matriz de partes interesadas pertinentes, donde se identifica a aquellos grupos prioritarios para SOLIRSA. Finalmente, el equipo investigador define la metodología, herramientas e instrumentos para que la organización pueda realizar la consulta a partes interesadas pertinentes a futuro, como parte de la puesta en marcha del SGRS, o bien, la implementación de sus estrategias corporativas. iv El siguiente paso, como parte de esta investigación, consiste en desarrollar el análisis de materialidad de SOLIRSA. Para ello, se elige la herramienta a utilizar, según las características de la organización, se definen los temas prioritarios a partir del análisis de contexto de la organización y los resultados del taller de partes interesadas. Luego de ello, se evalúan los temas prioritarios con la herramienta de materialidad seleccionada y se obtiene, como producto de la evaluación, una matriz que refleja 5 temas materiales prioritarios para la empresa. Como producto final del proyecto, se diseña el Manual del Sistema de Gestión de Responsabilidad Social de SOLIRSA, a partir del minucioso estudio realizado en los capítulos de análisis de contexto, identificación de expectativas de partes interesadas y análisis de materialidad, y con base en los requisitos de la norma INTE G35:2012. Se pretende que este manual se convierta en una herramienta esencial para la organización, si decide implementar un SGRS en el corto o mediano plazo. En términos generales, la Alta Dirección de SOLIRSA muestra un claro compromiso con la mejora continua en toda la cadena de valor, incluyendo asuntos relacionados con sostenibilidad, mediante la implementación de estándares mundiales. Las certificaciones obtenidas en materia de ambiente y salud y seguridad en el trabajo, así como su apertura para desarrollar un nuevo sistema de gestión basado en responsabilidad social, son muestra de su cultura de excelencia y liderazgo de su sector de negocios. Debido a lo anterior, se recomienda a la organización implementar el SGRS a partir del diseño realizado como parte de este proyecto. Asimismo, se insta a SOLIRSA a aprovechar su experiencia y madurez para gestionar los sistemas de manera integrada, con el fin de alcanzar la eficiencia organizacional y el máximo aprovechamiento de los recursos disponibles.The purpose of this project is to design a document structure for the implementation of the Social Responsibility implementation of the Social Responsibility Management System (SGRS) in SOLIRSA, under the requirements of the SOLIRSA, under the requirements of the INTE G35:2012 standard, in order to manage the sustainability of the business manage the sustainability of the business and promote the relationship with its stakeholders. In the first instance, a context analysis of the organization is carried out, in which risks and impacts (both internal and external) are identified. risks and impacts (both internal and external) are identified. Two essential tools are used to essential tools are used to organize and determine SOLIRSA's key issues: SWOT analysis and PESTEL analysis. In addition, the relevant issues of the business sector in which SOLIRSA is relevant topics of the business sector in which the company operates and a benchmarking of its competitors and allies. benchmarking of its competitors and allies. In addition, based on the initial review of the organization, the research team the initial review of the organization, the research team obtains valuable data to determine that SOLIRSA has made progress in the that SOLIRSA has advanced along the way, thanks to the implementation of other management systems, the identification and evaluation of and evaluation of the legal requirements and applicable regulations, and the definition of management processes for the the definition of documented information management processes. Once the results of the context analysis are systematized, the next step in the research consists of an approach to identify and understand what are the research consists of an approach to identify and understand SOLIRSA's relevant stakeholders. SOLIRSA's relevant stakeholders. As a preliminary step, an exhaustive list of of institutions, companies or individuals participating in the organization's value chain is drawn up and organized and organized into groups by convenience, according to the organizational context. This scheme is called "audience mapping". This classification is also analyzed and validated with senior management during a workshop, during which the map is built, in a This classification is also analyzed and validated with senior management during a workshop, in which the relevant stakeholder matrix is jointly constructed, where the priority groups for SOLIRSA are identified. Finally, the research team Finally, the research team defines the methodology, tools and instruments for the organization to carry out the organization can consult with relevant stakeholders in the future, as part of the implementation of the implementation of the SGRS, or the implementation of its corporate strategies. The next step, as part of this research, is to develop the materiality analysis of SOLIRSA. Materiality analysis of SOLIRSA. For this purpose, the tool to be used is chosen according to the organization's characteristics. the organization's characteristics, define the priority issues based on the organization's context analysis and the results of the stakeholder workshop. The organization's context analysis and the results of the stakeholder workshop. After that, the priority issues are the priority issues are evaluated with the selected materiality tool and, as a result of this the evaluation results in a matrix reflecting 5 priority material issues for the company. Priority material issues for the company. As a final product of the project, SOLIRSA's Social Responsibility Management System Manual is designed, based on the Social Responsibility Management System Manual is designed, based on the detailed study carried out in the chapters on analysis, identification of stakeholder expectations and materiality analysis, and based on the requirements of the INTE GTE materiality analysis, and based on the requirements of the INTE G35:2012 standard. It is This manual is intended to become an essential tool for the organization, if it decides to implement an SRMS in the short or medium term. In general terms, SOLIRSA's Senior Management shows a clear commitment to continuous improvement throughout the value chain, including issues related to sustainability, through the implementation of global standards. Sustainability, through the implementation of global standards. The certifications and occupational health and safety certifications obtained, as well as its openness to develop a new management system based on the to develop a new management system based on social responsibility, are proof of its culture of excellence and leadership. Of its culture of excellence and leadership in its business sector. Due to the above, it is the organization is recommended to implement the SGRS based on the design made as part of this as part of this project. In addition, SOLIRSA is encouraged to take advantage of its experience and maturity to manage the SGRS. Experience and maturity to manage the systems in an integrated way, in order to achieve organizational efficiency and maximum organizational efficiency and maximum use of available resources available resources.