Information systems management issues in Central America: A multinational and comparative study

Abstract

As businesses move to increased levels of globalization, information systems (IS) management issues in the global economy become increasingly significant. This study identified and evaluated the key IS management issues in two Central American countries - Costa Rica and Guatemala - and compared those issues to two other countries - Australia and the US. Good agreement was found on the importance of the issues in the two Central American countries, while the comparison of the key issues with Australia and the US showed differences between the developing and developed countries. Some issues were found to be important in all the countries compared. Based on the findings, key IS issues are classified as developed-country, developing-country and universal.