Análisis de la eficiencia en la implementación de tecnologías de la información y comunicación para la óptima gestión de recursos de la oficina de Dirección Nacional de Desarrollo de la Comunidad de Liberia.
Fecha
2023-03-29
Autores
Vega Paniagua, Luis Antonio
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Editor
Universidad Nacional, Costa Rica
Resumen
Los avances tecnológicos de hoy en día han permitido a una numerosa parte de la población
elevar su progreso social, pero cabe recalcar que dicho progreso no genera un beneficio
equitativo en los diferentes estratos de la sociedad, hay diversos sectores a los cuales estas
innovaciones tecnológicas no les permiten captar algún beneficio, lo que marca una
desventaja con las partes de la población que sí pueden acceder y usar estas tecnologías.
El propósito de esta investigación es determinar cómo las Tecnologías de la Información y
Comunicación influyen de manera positiva en los índices de resolutividad en las instituciones
del Estado. A partir de una metodología de corte explicativo. La primera parte de la
investigación corresponde a la revisión bibliográfica realizada, mediante estudios realizados
por organismos internacionales, así como estudios realizados a nivel país que nos permitió
conocer la importancia que tienen las Tecnologías de la Información y Comunicación en
términos de eficacia y eficiencia.
En la segunda etapa del documento de investigación se entrevistó a todo el personal de
primera línea de la Oficina de Dirección Nacional De Desarrollo De La Comunidad Liberia,
permitiendo conocer su percepción acerca de las Tecnologías de la Información y
Comunicación y la situación actual que experimenta la institución en la aplicación de dichas
herramientas, a su vez se aplicó instrumento de cuestionario mediante un sondeo a los
Presidentes de Juntas Directivas de Asociaciones de Desarrollo incorporadas a DINADECO
Liberia, conociendo la percepción que tienen con respecto a la gestión que realiza la
institución y los niveles de resolución con respecto a los proyectos formulados.
Dentro de las limitantes se identificó la falta de instrumentos tecnológicos de vanguardia en
la oficina de DINADECO Liberia, a su vez se encontraron deficiencias en la actualización
del personal que pertenece a la institución en temas relacionados al uso y manejo de TIC lo que viene a generar que los tiempos de espera para la resolución de los proyectos presentados
por los demandantes sea un proceso lento y tedioso, la burocracia en que se ven inmersas las
instituciones del estado costarricense influyen enormemente en el éxito de la ejecución de
los proyectos.
La importancia en la implementación de TIC para mejorar la gestión en esta institución
vendría a mejorar el escenario en términos de eficiencia y eficacia, perdiéndole a la oficina
de DINADECO Liberia digitalizar los procesos, y por ende una mejora en los niveles de
servicio hacia las diferentes Asociaciones de Desarrollo.
La institución requiere un cambio y el uso de herramientas tecnológicas de vanguardia va de
la mano con ese giro que necesita la oficina de DINADECO Liberia, para lograr una mejora
en la gestión y optimizar los procesos en la prestación de servicios a las diferentes
Asociaciones de Desarrollo, las TIC juegan un papel muy importante para cumplir ese
objetivo y lograr mejoras sustanciales en la eficacia de las gestión de los recursos de manera
que favorezcan a todas las comunidades, por lo tanto invertir en instrumentos tecnológicos
es necesario para alcanzarlos, por otro lado capacitar y actualizar al personal periódicamente
de manera que puedan potencializar su habilidades técnicas.
Today's technological advances have allowed a large part of the population to increase their social progress, but it should be emphasized that such progress does not generate an equitable benefit in the different strata of society, there are various sectors to which these technological innovations do not they allow them to capture some benefit, which marks a disadvantage with the parts of the population that can access and use these technologies. The purpose of this research is to determine how Information and Communication Technologies positively influence resolution rates in State institutions. From an explanatory cutting methodology. The first part of the research corresponds to the bibliographic review carried out, through data information from studies carried out by international organizations, as well as studies carried out at the country level that allowed us to know the importance of Information and Communication Technologies in terms of effectiveness and efficiency. In the second stage of the research document, all the front-line staff of the Office of the ‘Dirección Nacional de Desarrollo de la Comunidad’ of Liberia were interviewed, allowing to know their perception about Information and Communication Technologies and the current situation experienced by the institution in the application of these tools, in turn, a questionnaire instrument was applied to the selected sample of the total of 35 Presidents of ‘Juntas Directivas de Asociaciones de Desarrollo’ incorporated into DINADECO Liberia, knowing the perception they have regarding the management carried out by the institution. institution and the levels of resolution with respect to the formulated projects. Among the limitations, the lack of vanguard technological instruments at ‘DINADECO Liberia’ office was identified, in turn, deficiencies were found in the updating of the personnel that belongs to the institution on issues related to the use and management of ‘TIC’ what is coming to generate that the waiting times for the resolution of the projects presented by the applicant is a slow and tedious process, the bureaucracy in which the institutions of the Costa Rican state are immersed greatly influences the success of the execution of the projects. The importance in the implementation of ‘TIC’ to improve the management in this institution would come to improve the scenario in terms of efficiency and effectiveness, on that way would allow to digitize the processes and therefore an improvement in the levels of service towards the different ‘Asociaciones de Desarrollo’. The institution requires a change and the use of vanguard technological tools goes hand in hand with that change that the ‘DINADECO Liberia’ office needs, to achieve an improvement in management and optimize processes in the provision of services to the different ‘Asociaciones de Desarrollo’, ‘TIC’ play’s a very important role to meet this goal and achieve substantial improvements in the effectiveness of resource management in a way that favors all communities, therefore investing in technological instruments is necessary to achieve them, on the other hand, train and update the staff periodically so that they can improve their technical skills.
Today's technological advances have allowed a large part of the population to increase their social progress, but it should be emphasized that such progress does not generate an equitable benefit in the different strata of society, there are various sectors to which these technological innovations do not they allow them to capture some benefit, which marks a disadvantage with the parts of the population that can access and use these technologies. The purpose of this research is to determine how Information and Communication Technologies positively influence resolution rates in State institutions. From an explanatory cutting methodology. The first part of the research corresponds to the bibliographic review carried out, through data information from studies carried out by international organizations, as well as studies carried out at the country level that allowed us to know the importance of Information and Communication Technologies in terms of effectiveness and efficiency. In the second stage of the research document, all the front-line staff of the Office of the ‘Dirección Nacional de Desarrollo de la Comunidad’ of Liberia were interviewed, allowing to know their perception about Information and Communication Technologies and the current situation experienced by the institution in the application of these tools, in turn, a questionnaire instrument was applied to the selected sample of the total of 35 Presidents of ‘Juntas Directivas de Asociaciones de Desarrollo’ incorporated into DINADECO Liberia, knowing the perception they have regarding the management carried out by the institution. institution and the levels of resolution with respect to the formulated projects. Among the limitations, the lack of vanguard technological instruments at ‘DINADECO Liberia’ office was identified, in turn, deficiencies were found in the updating of the personnel that belongs to the institution on issues related to the use and management of ‘TIC’ what is coming to generate that the waiting times for the resolution of the projects presented by the applicant is a slow and tedious process, the bureaucracy in which the institutions of the Costa Rican state are immersed greatly influences the success of the execution of the projects. The importance in the implementation of ‘TIC’ to improve the management in this institution would come to improve the scenario in terms of efficiency and effectiveness, on that way would allow to digitize the processes and therefore an improvement in the levels of service towards the different ‘Asociaciones de Desarrollo’. The institution requires a change and the use of vanguard technological tools goes hand in hand with that change that the ‘DINADECO Liberia’ office needs, to achieve an improvement in management and optimize processes in the provision of services to the different ‘Asociaciones de Desarrollo’, ‘TIC’ play’s a very important role to meet this goal and achieve substantial improvements in the effectiveness of resource management in a way that favors all communities, therefore investing in technological instruments is necessary to achieve them, on the other hand, train and update the staff periodically so that they can improve their technical skills.
Descripción
Palabras clave
GESTIÓN DE RECURSOS DE INFORMACIÓN, LIBERIA, GUANACASTE, TECNOLOGÍA DE LA COMUNICACIÓN, TECNOLOGÍA DE LA INFORMACIÓN, DESARROLLO DE LA COMUNIDAD, RESOURCE MANAGEMENT, INFORMATION TECHNOLOGY, COMMUNICATION TECHNOLOGY, COMMUNITY DEVELOPMENT